All Knotty Knickers subscription orders take 1-3 business
days to process and will reach you in 4-8 business days thereafter. Your
projected ETA can be found within your confirmation email received upon
subscribing or when the order renews. Please always review your confirmation
email and the projected time-frame listed above before emailing with a lost
package inquiry!
If your order is late – please note that the ETA
projected in your confirmation email does not include weekends and holidays.
Because of this, you may be asked to wait up to four additional business days
for us to begin an investigation.
PayPal subscribers will not receive a Confirmation Email
from us – but will receive one from PayPal. Shipment times are the same for
PayPal subscribers: 1-3 business days to process and will reach you in 4-8
business days thereafter (excluding weekends and holidays).
Investigations:
If your package has exceeded the ETA time-frame, we will
proceed with an investigation into the whereabouts of your package.
Investigations take between 2-4 business days to complete, as during this time
we get in contact with your local courier, local post office, Canada Post
and/or USPS. You will be asked to verify information pertaining to your full
address, if you have checked your post box and if you have checked your local
post office. This information will need to be confirmed in order to proceed
with the investigation.
If a subscription is cancelled, we will cease
investigation into your lost package. All missing packages must be investigated
with an open and active subscription. When your subscription is cancelled, we
lose full access to your billing and shipping information for security purposes
and thus cannot proceed with the investigation.
